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July 13, 2007

Caught in the BlogosphereMcBlog: Do fries come with that unbiased opinion?

By Nichole Woodcock

McDonald’s has tapped into the Momosphere in its latest efforts to help boost their company persona in the public arena. I think we all remember the surprisingly overwhelming impact “Super Size Me” had on the entire fast food industry. McDonald’s enlisted six moms to go behind-the-counters for an exclusive in-depth look at their restaurants. Moms will meet with top execs, chefs and nutritionists and write about their experiences via personal online journals.

The “Moms’ Quality Correspondents” were chosen by an independent company from a group of 4,000 applicants. The mom’s started on June 20 and will continue their journey through the Golden Arches until September. Their thoughtful opinions can be found on none other than the McDonald’s Web site itself. Keep in mind, McDonald’s said they would not edit the posts and have no control over what the women write. Think they are telling them what’s in the special sauce?

There certainly is a chance that a mom could post something negative about their encounters, but after reading the highly positive remarks from their first posts, I think McDonald’s is pulling out all the stops to make sure these moms and their meals are kept happy.

The online community has strong opinions on McDonald’s tactics. Mom sites are upset that McDonald’s selected six relatively unknown mothers instead of working with already established mom sites. Many moms will undoubtedly trust their favorite mom blog over a corporate site full of women they have no connection with. It is surprising that McDonald’s fails to see the advantages of going with trusted moms, or perhaps they are afraid of what they will really say. Whatever opinions the six moms share, any credibility is weakened by McDonald’s corporate stronghold.

We’ll have to wait on future posts to know how McDonald’s ultimately fairs with mommies, but they are on the right track with tackling a mass medium. According to the eighth annual survey conducted by StrategyOne, "a person like you" is seen twice as credible as a CEO and just slightly better than an academic or a doctor. I am among the skeptics who believe McDonald’s has the right idea in theory but is going about it the entirely wrong way.

Safe to say, I’m not “lovin’ it.”

Posted by Alicia Dorset at July 13, 2007 02:32 PM

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Comments

I'd be more impressed if Dooce was one of the mom bloggers!

Nice to meet you and Charlie in Philly. Oh wait, Charlie wasn't there :)

Posted by: COD at July 13, 2007 09:16 PM

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